Privacy Policy
Last Updated: May 8, 2026
Rocket Roofing LLC ("Rocket Roofing," "we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website www.rockmyroof.com, request a quote, schedule an inspection, or otherwise interact with our roofing services. By using our website or services, you consent to the practices described in this policy.
1. Information We Collect
1.1 Information You Provide Directly
When you contact us, request a free estimate, submit a form, or engage our roofing services, we may collect:
• Full name
• Phone number
• Email address
• Property address and service location
• Project details (roof type, repair vs. replacement, damage description)
• Photos or documentation you upload related to your roofing project
• Insurance claim information (if applicable)
• Payment and billing information
1.2 Information Collected Automatically
When you visit our website, we automatically collect certain technical information, including:
• IP address and approximate geographic location
• Browser type and version
• Device type (desktop, mobile, tablet)
• Operating system
• Pages visited, time spent on each page, and navigation paths
• Referring website or traffic source (Google search, Meta ads, direct, referral)
• Date and time of your visit
1.3 Information from Third Parties
We may receive information about you from third-party sources, including:
• Advertising platforms (Meta/Facebook, Google Ads)
• Review platforms (Google Business Profile, Yelp)
• Insurance companies (for claims-related projects)
• Referral partners
2. How We Use Your Information
We use the information we collect for the following purposes:
• Service Delivery: To respond to your quote requests, schedule inspections, provide estimates, and deliver roofing services
• Communication: To contact you about scheduling, project updates, follow-ups, and service-related matters
• Customer Relationship Management: To manage your account, project history, and warranty information through our CRM system
• Marketing: To send promotional materials, special offers, and seasonal maintenance reminders (with your consent)
• Advertising: To run targeted advertising campaigns through platforms like Meta and Google
• Website Improvement: To analyze website traffic, optimize user experience, and improve our online presence
• Legal Compliance: To comply with applicable laws, regulations, and legal processes
• Business Operations: To maintain accurate internal records and improve our services
3. Cookie Policy
3.1 What Are Cookies
Cookies are small text files stored on your device when you visit our website. They help us provide a better browsing experience and understand how visitors interact with our site.
3.2 Types of Cookies We Use
• Essential Cookies: Required for basic website functionality, including form submissions and page navigation
• Analytics Cookies: Used through Google Analytics to understand visitor behavior, popular pages, and traffic patterns
• Advertising Cookies: Used by Meta Pixel and Google Ads to deliver relevant advertisements and measure campaign effectiveness
• Functional Cookies: Remember your preferences and settings for a better user experience
3.3 Managing Cookies
You can control cookies through your browser settings. Most browsers allow you to block or delete cookies. However, disabling cookies may affect the functionality of our website, including the ability to submit forms or request quotes.
4. Third-Party Services
We work with trusted third-party service providers to support our business operations. These include:
• Google Analytics: Website traffic analysis and visitor behavior tracking
• Google Ads: Online advertising and remarketing
• Meta (Facebook/Instagram): Social media advertising and audience targeting
• Go High Level CRM: Customer relationship management, communication, and follow-up automation
• SiteSwan: Website hosting and management platform
• reCAPTCHA: Form security and spam prevention
• Payment Processors: Secure payment processing for roofing services
Each third-party provider has its own privacy policy governing the use of your information. We encourage you to review their policies.
5. Data Sharing and Disclosure
We do not sell your personal information to third parties. We may share your information only in the following circumstances:
• Service Providers: With trusted partners who assist in delivering our services (subcontractors, material suppliers, CRM platforms)
• Legal Requirements: When required by law, court order, or governmental authority
• Business Protection: To protect the rights, property, or safety of Rocket Roofing, our customers, or the public
• Insurance Claims: With insurance companies when processing storm damage or insurance-related roofing claims
• Business Transfers: In connection with a merger, acquisition, or sale of business assets
6. Data Security
We implement industry-standard security measures to protect your personal information, including:
• SSL/TLS Encryption: All data transmitted through our website is encrypted using Secure Socket Layer technology
• Secure Form Submissions: Contact forms and quote request forms are protected with reCAPTCHA and encrypted transmission
• Access Controls: Personal data access is restricted to authorized personnel only
• Regular Security Reviews: We periodically review and update our security practices
• Secure Data Storage: Customer information is stored in secure, access-controlled systems
While we strive to protect your information, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security but are committed to maintaining the highest practical standards.
7. Data Retention
We retain your personal information for as long as necessary to:
• Fulfill the purposes for which it was collected
• Provide ongoing services and warranty support
• Maintain accurate business and financial records
• Comply with legal and regulatory obligations
• Resolve disputes and enforce agreements
Project records, including contracts and warranty information, are typically retained for a minimum of 10 years to support warranty claims and legal requirements.
8. Your Rights (CCPA / GDPR Compliance)
8.1 California Residents (CCPA)
If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA):
• Right to Know: Request disclosure of the categories and specific pieces of personal information we have collected about you
• Right to Delete: Request deletion of your personal information, subject to certain exceptions
• Right to Opt-Out: Opt out of the sale of your personal information (note: we do not sell personal information)
• Right to Non-Discrimination: You will not be discriminated against for exercising your privacy rights
8.2 European Residents (GDPR)
If applicable, residents of the European Economic Area have additional rights, including:
• Right of Access: Request a copy of the personal data we hold about you
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data under certain conditions
• Right to Restrict Processing: Request limitation of how we process your data
• Right to Data Portability: Receive your data in a structured, machine-readable format
• Right to Object: Object to processing of your personal data for marketing purposes
8.3 Exercising Your Rights
To exercise any of these rights, please contact us using the information provided in Section 10 below. We will respond to verified requests within 45 days (CCPA) or 30 days (GDPR).
9. Children's Privacy
Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 18, we will take steps to delete that information promptly.
10. Contact Information
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Rocket Roofing LLC
42402 S Morrison Blvd
Hammond, LA 70403
Phone: 985-500-5669
Email: info@rockmyroof.com
Website: www.rockmyroof.com
11. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. When we make changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically. Your continued use of our website and services after any changes constitutes your acceptance of the revised policy.
Last Updated: May 8, 2026
Rocket Roofing LLC ("Rocket Roofing," "we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website www.rockmyroof.com, request a quote, schedule an inspection, or otherwise interact with our roofing services. By using our website or services, you consent to the practices described in this policy.
1. Information We Collect
1.1 Information You Provide Directly
When you contact us, request a free estimate, submit a form, or engage our roofing services, we may collect:
• Full name
• Phone number
• Email address
• Property address and service location
• Project details (roof type, repair vs. replacement, damage description)
• Photos or documentation you upload related to your roofing project
• Insurance claim information (if applicable)
• Payment and billing information
1.2 Information Collected Automatically
When you visit our website, we automatically collect certain technical information, including:
• IP address and approximate geographic location
• Browser type and version
• Device type (desktop, mobile, tablet)
• Operating system
• Pages visited, time spent on each page, and navigation paths
• Referring website or traffic source (Google search, Meta ads, direct, referral)
• Date and time of your visit
1.3 Information from Third Parties
We may receive information about you from third-party sources, including:
• Advertising platforms (Meta/Facebook, Google Ads)
• Review platforms (Google Business Profile, Yelp)
• Insurance companies (for claims-related projects)
• Referral partners
2. How We Use Your Information
We use the information we collect for the following purposes:
• Service Delivery: To respond to your quote requests, schedule inspections, provide estimates, and deliver roofing services
• Communication: To contact you about scheduling, project updates, follow-ups, and service-related matters
• Customer Relationship Management: To manage your account, project history, and warranty information through our CRM system
• Marketing: To send promotional materials, special offers, and seasonal maintenance reminders (with your consent)
• Advertising: To run targeted advertising campaigns through platforms like Meta and Google
• Website Improvement: To analyze website traffic, optimize user experience, and improve our online presence
• Legal Compliance: To comply with applicable laws, regulations, and legal processes
• Business Operations: To maintain accurate internal records and improve our services
3. Cookie Policy
3.1 What Are Cookies
Cookies are small text files stored on your device when you visit our website. They help us provide a better browsing experience and understand how visitors interact with our site.
3.2 Types of Cookies We Use
• Essential Cookies: Required for basic website functionality, including form submissions and page navigation
• Analytics Cookies: Used through Google Analytics to understand visitor behavior, popular pages, and traffic patterns
• Advertising Cookies: Used by Meta Pixel and Google Ads to deliver relevant advertisements and measure campaign effectiveness
• Functional Cookies: Remember your preferences and settings for a better user experience
3.3 Managing Cookies
You can control cookies through your browser settings. Most browsers allow you to block or delete cookies. However, disabling cookies may affect the functionality of our website, including the ability to submit forms or request quotes.
4. Third-Party Services
We work with trusted third-party service providers to support our business operations. These include:
• Google Analytics: Website traffic analysis and visitor behavior tracking
• Google Ads: Online advertising and remarketing
• Meta (Facebook/Instagram): Social media advertising and audience targeting
• Go High Level CRM: Customer relationship management, communication, and follow-up automation
• SiteSwan: Website hosting and management platform
• reCAPTCHA: Form security and spam prevention
• Payment Processors: Secure payment processing for roofing services
Each third-party provider has its own privacy policy governing the use of your information. We encourage you to review their policies.
5. Data Sharing and Disclosure
We do not sell your personal information to third parties. We may share your information only in the following circumstances:
• Service Providers: With trusted partners who assist in delivering our services (subcontractors, material suppliers, CRM platforms)
• Legal Requirements: When required by law, court order, or governmental authority
• Business Protection: To protect the rights, property, or safety of Rocket Roofing, our customers, or the public
• Insurance Claims: With insurance companies when processing storm damage or insurance-related roofing claims
• Business Transfers: In connection with a merger, acquisition, or sale of business assets
6. Data Security
We implement industry-standard security measures to protect your personal information, including:
• SSL/TLS Encryption: All data transmitted through our website is encrypted using Secure Socket Layer technology
• Secure Form Submissions: Contact forms and quote request forms are protected with reCAPTCHA and encrypted transmission
• Access Controls: Personal data access is restricted to authorized personnel only
• Regular Security Reviews: We periodically review and update our security practices
• Secure Data Storage: Customer information is stored in secure, access-controlled systems
While we strive to protect your information, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security but are committed to maintaining the highest practical standards.
7. Data Retention
We retain your personal information for as long as necessary to:
• Fulfill the purposes for which it was collected
• Provide ongoing services and warranty support
• Maintain accurate business and financial records
• Comply with legal and regulatory obligations
• Resolve disputes and enforce agreements
Project records, including contracts and warranty information, are typically retained for a minimum of 10 years to support warranty claims and legal requirements.
8. Your Rights (CCPA / GDPR Compliance)
8.1 California Residents (CCPA)
If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA):
• Right to Know: Request disclosure of the categories and specific pieces of personal information we have collected about you
• Right to Delete: Request deletion of your personal information, subject to certain exceptions
• Right to Opt-Out: Opt out of the sale of your personal information (note: we do not sell personal information)
• Right to Non-Discrimination: You will not be discriminated against for exercising your privacy rights
8.2 European Residents (GDPR)
If applicable, residents of the European Economic Area have additional rights, including:
• Right of Access: Request a copy of the personal data we hold about you
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data under certain conditions
• Right to Restrict Processing: Request limitation of how we process your data
• Right to Data Portability: Receive your data in a structured, machine-readable format
• Right to Object: Object to processing of your personal data for marketing purposes
8.3 Exercising Your Rights
To exercise any of these rights, please contact us using the information provided in Section 10 below. We will respond to verified requests within 45 days (CCPA) or 30 days (GDPR).
9. Children's Privacy
Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 18, we will take steps to delete that information promptly.
10. Contact Information
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Rocket Roofing LLC
42402 S Morrison Blvd
Hammond, LA 70403
Phone: 985-500-5669
Email: info@rockmyroof.com
Website: www.rockmyroof.com
11. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. When we make changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically. Your continued use of our website and services after any changes constitutes your acceptance of the revised policy.